Q:  How do I measure my windows?
A:  Follow our easy instructions. If you are unsure, just phone our team for more help.

Q:  How far should the track extend past each side of the window?
A:  Usually 20cm is far enough. For larger windows, 30cm is preferable.

Q:  Do you sell the curtain hooks and tracks?
A:  We include hooks with all our curtains. We don’t normally supply tracks as they are readily available at curtain retailers, however we can add them as an extra if you wish.

Q:  What is a curtain heading?
A:  This is the type of pleat or finish at the top of the curtain. If you are unsure, the easiest way to choose is to look through our curtain gallery or phone our team for more help.

Q:  How should I line my curtains?
A:  There are 3 main choices:

1) Thermal lining - popular due to its insulation properties, reduction of mildew, sun protection, and light control.
2) Polycotton lining - can be attached to the back of the curtain to help protect the curtains from fading and sun damage.
3) Block-out linings - eliminate light and have the same features as thermal lining.

Q:  Can I order fabric samples before placing my order for curtains or blinds?
A:  Yes, you are encouraged to if you are unsure of the fabric suitability.

Q:  Can I change my order once placed?
A:  Call us immediately and we will try to help you. However, we can’t guarantee a change without extra costs – especially after we’ve cut fabrics.

Q:  How secure is shopping online with Promax?
A:  Please see our privacy statement for complete reassurance.

Q:  What is the delivery time following my order?
A:  Generally delivery is within 10 working days. In the unlikely event of a delay, we will advise you by phone.

Q:  What are the freight charges?
A:  Charges are dependant on location and weight. They start at $5 for the Auckland area, $10 for the North Island and $30 for the South Island.

Q:  Does someone have to be home to receive delivery, and how will I know when to expect it?
A:  It is advisable that someone is home to accept the courier delivery. You will receive an email advising your order has been collected from us by the courier company.

Q:  What is your returns policy?
A:   We do not provide a refund if you have changed your mind about a particular purchase. Please choose carefully.
If goods are proven faulty we will provide a replacement free of charge under the Consumer Guarantees Act.

Q:  My curtains/ roman blinds are faulty or damaged from transit. What should I do?
A:  Please check your order immediately for faults or damage and report this to Promax within 5 days of receipt. We’ll arrange replacement or repair.

Please ensure you notify us within this time frame, as after this Promax cannot be held responsible for the replacement cost.

Q:  I need further advice, is there someone I can speak to directly?
A:  Please do not hesitate to either call or email us.